We offer 7-Days after-sales guarantee.
Online customer can enjoy a 7-Days after sales guarantee (Base on the receipt issuing date).
(1) Products have to be under brand new packaging. (Ensure the product, accessories, packaging, and related documents are under prefect condition)
(2) Contact our staff via Email (info@sweetymagic.com) or telephone to arrange an exchange.
(3) If there is any problem on product's quality, e-mail the pictures of the product to us immediately. After we have confirmed the problem, our staff will arrange a return for examination as soon as possible.
(4) We will send the product to the manufacturer for examination.
(5) We will arrange a refund, exchange or repair as soon as a quality problem has been reported from the manufacturer.
(6) We will base on your opinion if "No Damage" or "Man-induced Factor" has been reported from manufacturer before making decision.
(7) We will arrange an exchange after our verification has been successful.
Special Notice For Exchanging Product:
(1) Any report after 7-Days (base on receipt issuing date) are not accepted.
(2) If product is not in full packaging, SweetyMagic has the right to refuse arranging an exchange.
(3) Customers are responsible for any fees related to product examination.
(4) In case of any dispute, SweetyMagic.com reserves the right of final decision.
